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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephen Frost

July 10, 2026

5  out of  5
rating by Stephen Frost
"Professional and accommodating agent and staff. We have multiple autos and our home insured through Mr. Ostrander and he has been very upfront and helpful with our annual reviews and assessments. I recommend this agency to anyone who wants an honest, unfiltered agency."
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Donna Young

June 30, 2026

5  out of  5
rating by Donna Young
"Jim and his office have helped myself and my family members for many years in different cities! They are all so helpful, knowledgeable, and dependable about replying so quickly. I highly recommend Jim and his office!"
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Chuck Wierman

June 17, 2026

5  out of  5
rating by Chuck Wierman
"We previously had State Farm Insurance and switched it to Jim's office for our convenience. Jim and his staff were great in reviewing our coverages and updating them, which saved us some money. We traded in 2 old cars and bought a new one. Jim quickly updated our coverage. Their office environment is comfortable and friendly."
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don merhar

June 12, 2026

5  out of  5
rating by don merhar
"I have been with Jim Ostrander's office at State Farm for 40+ years and with the company longer for both auto and home insurance. He has always treated me and my wife with honesty and respect. His staff is always friendly and helpful and his advice has been good."
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David Ashe

May 29, 2026

5  out of  5
rating by David Ashe
"Top Notch operation, makes dealing with insurance a breeze!!"
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Laura Bradley

May 15, 2026

5  out of  5
rating by Laura Bradley
"I’ve been with State Farm for 30+ years. I love State Farm and Jim’s team. Always there with a quick answer."
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Steve Doyle

April 23, 2026

5  out of  5
rating by Steve Doyle
"Been using Jim Ostrander's office for 30+ years and have never had anything but great, professional, friendly, one on one customer service! Would not go anywhere else!"
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Pat O'Neill

April 20, 2026

5  out of  5
rating by Pat O'Neill
"Jim is a generous supporter of charities within the Tri Cities. His business reputation within the community is superior to many in his field."
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Marcus Brown

April 17, 2026

5  out of  5
rating by Marcus Brown
"Jim has been my agent for more than 20 years, and my parents' agent for more than 40 years. He is always on top of everything and is proactive in staying ahead of the curve. He is always warm-hearted, genuinely interested in my life and family, good for a laugh, and good conversation when I meet with him."
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Scott Kearney

April 14, 2026

5  out of  5
rating by Scott Kearney
"Jim and his team are amazing!! Always there to help with anything we need. Our cars, motorcycles, house, building, and business. Thanks Ostrander Team!!"
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Julie&Rick Skaggs

April 14, 2026

5  out of  5
rating by Julie&Rick Skaggs
"Working with Jim, the transition from our previous insurer to State Farm was 100% turnkey. In addition, Jim evaluated our risks to right-size our coverage and generate considerable savings relative to our previous rates."
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Kris Rodrigues

April 8, 2026

5  out of  5
rating by Kris Rodrigues
"We recently switched to State Farm Insurance. Faustina was the agent who not only was knowledgeable and streamlined the transition, but was also polite and a pleasure to work with. We have no regrets in selecting State Farm for all our insurance needs- auto, boat, home, and our motorhome."
We responded:
"Thank you for your kind review of State Farm Agent Jim Ostrander’s Team. We appreciate it!"
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Leanne Purcell

April 6, 2026

5  out of  5
rating by Leanne Purcell
"I have had a wonderful experience working with Jim and his team. Excellent communication, friendly and competent!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Joe Sterba

April 4, 2026

5  out of  5
rating by Joe Sterba
"We have been with Jim for decades. We are in good hands. Bless Jim and his staff."
We responded:
"Joe, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "
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Tracy Ikenberry

April 2, 2026

5  out of  5
rating by Tracy Ikenberry
"Have been with Ostrander State Farm for about a year now for home and auto. The service and staff have been fantastic. Rates have been great, and they are looking out for us all the time. Great with providing information and being transparent."
We responded:
"Thank you so much for the 5-star rating, Tracy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Denise Boleware

April 1, 2026

5  out of  5
rating by Denise Boleware
"Jim and all of his staff gave outstanding service and attended to our every need! We are very pleased with Jim Ostrander and his staff and would definitely recommend them!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jim Ostrander’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richland ."
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David Saueressig

March 30, 2026

5  out of  5
rating by David Saueressig
"I have been a State Farm customer for 45 years and have had great service support from several of their agents. It is a great insurance company and they stand behind their policies."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richland to know that you had such a wonderful experience with us here on State Farm Agent Jim Ostrander’s Team."
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Michael Shemali

March 30, 2026

5  out of  5
rating by Michael Shemali
"Jim has been our "go to" agent for over 20 years. His staff has always been very responsive and prices have always been up to par with many other agents."
We responded:
"Michael, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "
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Melissa Barnhart

March 20, 2026

5  out of  5
rating by Melissa Barnhart
"Jim is a delight to work with! He is honest and really goes the extra mile for his clients."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Andrea Vickers

March 6, 2026

5  out of  5
rating by Andrea Vickers
"We’ve been with Jim for over 15 years. He and his staff are always responsive to our needs and keep us up-to-date to ensure we are covered when our circumstances have changed."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Jim Ostrander’s Team here in Richland . "
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Ron Cohen

March 6, 2026

5  out of  5
rating by Ron Cohen
"I have been with Jim Osterander and his office staff for over 20 years. Prompt, professional and always looking for the best coverage at the best value. I highly recommend Jim as a State Farm Agent. I am sure you will feel relief to know that you are well protected and at the best possible price if you choose to go with Jim."
We responded:
"Got one star but no explanation as to why. Do not remember him as an insured. Not sure what caused this. "
Profile photo of Riki Kane (Yacht Rock BDK)

Riki Kane (Yacht Rock BDK)

February 27, 2026

5  out of  5
rating by Riki Kane (Yacht Rock BDK)
"Great business. Been a long time customer."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Tami Nida Arntzen

February 27, 2026

5  out of  5
rating by Tami Nida Arntzen
"My family has been with Him for over 20 years. He and his team have always been available and helpful. Great professional service with a personal touch."
We responded:
"Thank you so much for the 5-stars, Tami! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Annie Hoppe

February 23, 2026

5  out of  5
rating by Annie Hoppe
"Jim was an excellent agent between State Farm and myself. He gave me all possible help following my claims."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Ostrander’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Sally Schultz

February 19, 2026

5  out of  5
rating by Sally Schultz
"Jim and his staff are the most responsive agency we’ve worked with. Always helpful!"
We responded:
"Sally, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jim Ostrander’s Team—we are always here to help!"