State Farm® Insurance Agent Jim Ostrander

"Jim Ostrander has handled my home and auto insurance through State Farm for over 20 years. The service he provides is exemplary. Calls and questions are answered promptly and thoroughly."

"I've known Jim Ostrander for nearly 30 years. He's a wonderful person who, along with Connie, contribute tirelessly and generously to our community. I have all of my personal and business insurances with State Farm, and Jim is a big part of the reason for that."

"Jim is a nice man and a straight a shooter, the whole office staff care and try to get you what you want , pricing and service is unmatched and they will insure cars tha no one else will . Superb Thank you Scott"

"My family and I have been with Jim Ostrander for many years. I am impressed with his knowledge and integrity. I have always felt comfortable asking him questions and he has always been patient with making sure I understand the information he gives me. His staff is courteous, responsive, and helpful as well. I strongly recommend Jim Ostrander for your insurance needs."

"I have been a client for over 35 years. Jim and his staff have always been courteous, responsive and helpful. Jim also guided me in making right decisions about which and how much insurance to get. I could not have for a better, mote trustorthy relationship. relationship"

"The Ostrander Agency has been our go-to insurance agent for 20+ years. I've always been able to ask questions and get quickly reliable answers. We had one major claim that State Farm handled promptly. Car, home, liability insurance are all through State Farm."

"I've been insured by Ostrander since 1978. I have depended on their professionalism, helpful advice and friendly service since the first day."

"Jim Ostrander & State Farm has been our insurance agent since we moved to Walla Walla in 2003. In that time, we’ve had two claims - one property and one auto. Both times, his office was quick to respond and get things in motion. In this day and age, it is easy to be on hold forever or not reach the person who can make things happen! It makes dealing with stressful situations much easier knowing we can always reach Jim or his efficient team to get sorted out."

"Working with Jim, the transition from our previous insurer to State Farm was 100% turnkey. In addition, Jim evaluated our risks to right-size our coverage and generate considerable savings relative to our previous rates."

"We switched to Jim Ostrander and State Farm about four years ago and have had 5 star service ever since. Jim and his staff always provide excellent service. Most importantly he goes above and beyond by being proactive to make recommendations that have saved us money and potential liability issues. One example is Jim making us aware that the multiple e-bikes we own for friends to ride with us present potential liability to us we would not have thought of. He advised us how to insure them for a small annual fee so they would be covered under our umbrella. We have been so pleased with Jim’s expertise we have referred many of our family and friends to him. They have expressed their appreciation and high satisfaction of Jim as well. We cannot recommend Jim enough- do yourself a favor and call Jim today!"

"Professional and accommodating agent and staff. We have multiple autos and our home insured through Mr. Ostrander and he has been very upfront and helpful with our annual reviews and assessments. I recommend this agency to anyone who wants an honest, unfiltered agency."

"State Farm, Jim Ostrander's office in Richland, WA has handled all of our business and personal insurance needs for over 30 years. Attentive, long standing and knowledgeable staff have helped us consistently and we recommend this insurance office with high regard."

"Best insurance agent we have had. Easy to work with."

"I changed insurers to Jimmy O/State Farm and he saved me $400-500/yr on bundled home/auto/umbrella pkg. Always great advice and counsel too!"

"Jim Ostrander is my new insurance agent. Even before he was my agent, he was the first person I would call with a question. Always available by phone or email. Old fashioned service that doesn’t exist anymore elsewhere."

"Jim always takes great care of me and my account!! I strongly recommend Jim Ostrander for your insurance needs."

"Jim has always gone above and beyond what is required to help us with our insurance. We couldn't ask for a better agent."

"Great and friendly service"

"Jim is awesome and saved us quite a bit of money"

"I bundled and saved a lot of money! Just ask for Jim, and know he has your best interest in mind."

"JIm and his team are the best! They give great customer service and are knowledgeable and professional!!"

"Jim is the most experienced State Farm agent in the great the TRICITIES area. He loves his customers. We’ve worked on several projects with him over the years and Jim’s integrity and compassion and loyalty are always on display. Usually an event that requires Jim to step in and help a customer involves a disaster or mayhem of some sort. Jim shows his passion by getting involved, staying involved and following up wherever there is a misunderstanding. I highly recommend Jim Ostrander State Farm!"

"To say Jim is a terrible human being would be an understatement. The level of retaliation he has taken for me cancelling some of my plans and leaving his office is despicable. Id like to note that prior to Jim, myself and my family had the most wonderful state farm agent , Andy for over 20 years. This all started when asked for a copy of my policies earlier this year as I was shopping around for insurance. Within a month of doing so I was told State Farm all sudden decided to take pictures of my house which they never notified me of - they just had a non-statefarm employee without any badge/creditials show up to my house. I called Jim and said I had declined as I didn't know the people and that I was not ok with state farm taking pictures of my house. He laughed at me and told me it was so state farm could tell me what I needed to fix on my house and what bushes they require me to trim. I said I wasn't ok with that and asked how we proceed. He said state farm would drop my homeowners at the end of my term, I said no biggie, im shopping for other insurances anyways. The same week (as i found out later by my new state farm agent), he upped the coverage on my 2023 bronco so that it now said I put more than 10k miles a year on my pricey car (aka my coverage went up $200 to $300 a year).. the car still has less than 3k miles. The retaliation continued, I had missed one payment on my life insurance policy as I never received the bill. Therefore, when I switched agents, my life insurance policy was stuck in his office and my new agents (and myself) spent weeks trying to save my policy. I went to his office and my new agents office multiple times in a two week period. Corporate continuely said that only he could fix it and he refused saying "well you have a new agent now, they can figure it out". Unfortunately he ultimately won and I lost my policy and the money i had invested in it. Overall, he is not a good person and I would avoid his branch at all costs."

"These folks are knowledgeable, efficient, and trustworthy."

"Always easy working with the staff at Jim Ostranders."