State Farm® Insurance Agent Jim Ostrander
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
PJ Riggs
July 30, 2026
"Jim has been our agent for over 25 years. We always appreciate the time he takes to clearly explain the best coverage for us. He has a knowledgeable staff as well."
"PJ, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
michelle turner
July 30, 2026
"For my conversation with Jim, he helped me out with the situation on my Restoration and repair of my house"
"Thank you for the 5-star review of Jim Ostrander’s team - we really appreciate your kind words! "
Elaine Steele
July 29, 2026
"Always quickly responsive to our various needs. Super helpful agent and staff!"
"Elaine, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
CAROL HANES
July 28, 2026
"I have been with Jim Ostrander at State Farm for 38 years for car insurance and later for home and Rv insurance. I am currently considering life insurance. I have had a number of claims and never once been disappointed with the coverage. An outstander agent and company to work with!! Thank you and your time for being here for me every time!!"
"Thank you so much for your kind review, CAROL! If you need insurance assistance, we are just an email or call away! - Jim Ostrander, your State Farm Agent "
Lindsay Joy
July 22, 2026
"I had the pleasure of working with them to get some car insurance updated. They were kind, professional, and had a quick response time. I worked with Faustina specifically - seems like there culture is good overall, so I am sure whoever you get is going to be awesome."
Suzette Richardson
July 21, 2026
"Jim and his staff go above and beyond to take excellent care of their customers. Highly recommend this office."
"Thank you so much for the 5 stars, Suzette! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Lloyd Zinsli
July 15, 2026
"Jim’s knowledge and expertise answered all my insurance questions in a timely manner."
"Thank you so much for the 5 stars, Lloyd! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Stephen Frost
July 10, 2026
"Professional and accommodating agent and staff. We have multiple autos and our home insured through Mr. Ostrander and he has been very upfront and helpful with our annual reviews and assessments. I recommend this agency to anyone who wants an honest, unfiltered agency."
Donna Young
June 30, 2026
"Jim and his office have helped myself and my family members for many years in different cities! They are all so helpful, knowledgeable, and dependable about replying so quickly. I highly recommend Jim and his office!"
"Thank you so much for the 5-star rating, Donna! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Chuck Wierman
June 17, 2026
"We previously had State Farm Insurance and switched it to Jim's office for our convenience. Jim and his staff were great in reviewing our coverages and updating them, which saved us some money. We traded in 2 old cars and bought a new one. Jim quickly updated our coverage. Their office environment is comfortable and friendly."
"Chuck, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jim Ostrander’s Team is just a call or email away!"
don merhar
June 12, 2026
"I have been with Jim Ostrander's office at State Farm for 40+ years and with the company longer for both auto and home insurance. He has always treated me and my wife with honesty and respect. His staff is always friendly and helpful and his advice has been good."
"don, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jim Ostrander’s Team!"
David Ashe
May 29, 2026
"Top Notch operation, makes dealing with insurance a breeze!!"
"Thank you for the 5-star review, David! Here on State Farm Agent Jim Ostrander’s Team, we are proud to serve our community and appreciate your recognition. "
Laura Bradley
May 15, 2026
"I’ve been with State Farm for 30+ years. I love State Farm and Jim’s team. Always there with a quick answer."
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Steve Doyle
April 23, 2026
"Been using Jim Ostrander's office for 30+ years and have never had anything but great, professional, friendly, one on one customer service! Would not go anywhere else!"
"Steve, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jim Ostrander’s Team is just a call or email away!"
Pat O'Neill
April 20, 2026
"Jim is a generous supporter of charities within the Tri Cities. His business reputation within the community is superior to many in his field."
"Thank you so much for the 5-stars, Pat! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Marcus Brown
April 17, 2026
"Jim has been my agent for more than 20 years, and my parents' agent for more than 40 years. He is always on top of everything and is proactive in staying ahead of the curve. He is always warm-hearted, genuinely interested in my life and family, good for a laugh, and good conversation when I meet with him."
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Ostrander’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Scott Kearney
April 14, 2026
"Jim and his team are amazing!! Always there to help with anything we need. Our cars, motorcycles, house, building, and business. Thanks Ostrander Team!!"
"Scott, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Julie&Rick Skaggs
April 14, 2026
"Working with Jim, the transition from our previous insurer to State Farm was 100% turnkey. In addition, Jim evaluated our risks to right-size our coverage and generate considerable savings relative to our previous rates."
Kris Rodrigues
April 8, 2026
"We recently switched to State Farm Insurance. Faustina was the agent who not only was knowledgeable and streamlined the transition, but was also polite and a pleasure to work with. We have no regrets in selecting State Farm for all our insurance needs- auto, boat, home, and our motorhome."
"Thank you for your kind review of State Farm Agent Jim Ostrander’s Team. We appreciate it!"
Leanne Purcell
April 6, 2026
"I have had a wonderful experience working with Jim and his team. Excellent communication, friendly and competent!"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Joe Sterba
April 4, 2026
"We have been with Jim for decades. We are in good hands. Bless Jim and his staff."
"Joe, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "
Tracy Ikenberry
April 2, 2026
"Have been with Ostrander State Farm for about a year now for home and auto. The service and staff have been fantastic. Rates have been great, and they are looking out for us all the time. Great with providing information and being transparent."
"Thank you so much for the 5-star rating, Tracy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Denise Boleware
April 1, 2026
"Jim and all of his staff gave outstanding service and attended to our every need! We are very pleased with Jim Ostrander and his staff and would definitely recommend them!"
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jim Ostrander’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Richland ."
David Saueressig
March 30, 2026
"I have been a State Farm customer for 45 years and have had great service support from several of their agents. It is a great insurance company and they stand behind their policies."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richland to know that you had such a wonderful experience with us here on State Farm Agent Jim Ostrander’s Team."
Michael Shemali
March 30, 2026
"Jim has been our "go to" agent for over 20 years. His staff has always been very responsive and prices have always been up to par with many other agents."
"Michael, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Ostrander’s Team here in our Richland office. "