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Jim Ostrander

1901 George Washington Way
Richland, WA 99354-2307

Located on Northwest Corner of George Washington Way & McMurray.

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I'm Jim and I am a State Farm Agent licensed in the state of Washington. I graduated from Washington State University in June 1974 and started my agency in Richland in August 1974. I became an agent due in large part to my father-in-law who was a 35-year State Farm Agent in Yakima, Washington. I am licensed in auto, home, life, health and small business insurance.

When I started my agency, my father-in-law explained to me that our business was to offer insurance, but more importantly, to take care of our customers. When you purchase insurance, you pay money and all that you get in return is paperwork showing that you carry insurance. I feel that the most important part of insurance is how you are taken care of after that initial purchase. That is why customer service is the most important thing we can offer our customers. Our job is to answer all of your questions and to be there when you need us. Whether it be to exchange a car, change an address or help you with a claim, we are only as good as the service we provide you.

Although my office is located in Richland, I have customers in Kennewick, Pasco, West Richland, Benton City, Burbank, Eltopia, Mattawa, Prosser, Yakima, Seattle and all over Washington State. I believe that insurance is not a "one size fits all" type of product you buy. Every person has their own specific need for insurance and we pride ourselves on being able to determine what the most suitable product is for our customers by working with them to identify their specific needs. So when you need insurance, please call our office and let us help you with your car, renters, home, condo, manufactured home, boat, RV small business, life and health insurance.

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Mutual Funds, Annuities

Office Hours

Mon-Fri 9:00am to 5:00pm

After Hours by Appointment

1901 George Washington Way
Richland, WA 99354-2307
Map & Directions


English, Spanish
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Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. The Jim Ostrander State Farm team is proud to serve the Tri-Cities and surrounding areas with insurance and financial services. We want to provide a remarkable experience to all of our current and future customers. Contact our office today for an insurance review and let us see how we can help you get great value on your car insurance, home insurance, life insurance and more! We would love the opportunity to earn your business.


Kevie Marston

Insurance Account Representative

Kevie has been a part of the State Farm Team for over 36 years. She is licensed in auto, home, life, health and small business insurance for the state of Washington. Kevie is always happy to help you with any of your insurance needs. Whether it be to take a payment, give a quote or help with a claim, she strives to ensure that every experience is a positive one. She enjoys helping our customers and making sure they find everything they are looking for in their insurance.


Amber Neal

Office Representative

Amber has been a member of the State Farm team for over 23 years. She is licensed in the state of Washington to help you with your auto, home, life, health and small business insurance. Amber is dedicated to helping our customers identify the most suitable products for their insurance needs and making sure they receive a remarkable experience!


Shastyn Romines

Office Representative

Shastyn is licensed in Washington for property & Casualty insurance and can help you with your home, auto, renters, boat and recreational vehicle insurance. She strives to provide great customer service and a positive customer experience. Shastyn is the newest member of our team and enjoys helping our current and new customers find the insurance products to fit their needs, as well as save them money!


Faustina Gomez

Office Representative


Connie Ostrander

Office Manager